Remove Culture Remove Customer Experience Remove Customer Philosophy Remove Measurement
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2014 State of Customer Experience: Who Are UK’s Leaders And What Can We Learn From Them? (Part 4)

Maz Iqbal

What Does It Take To Excel At The Customer Experience Game? Trying to move too quickly, or claiming to be something at odds with reality, can cause credibility and cultural issues. Rather, the best dividends come from understanding how to accelerate the rate of customer experience change. . And so forth.

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What Does It Take To Shift To A Human-to-Human Way Of Doing Business?

Maz Iqbal

We may not be able to define-measure-calculate quality. Yet we are present to it when we experience it. The quality that you/i/we experience from the people we interact with, work with, sell to, buy from, makes a huge difference to our experience of living.