Qualtrics

OCTOBER 21, 2021

Couldn’t attend our XM Innovation Event? From innovations to ideas and insights, here are 10 key takeaways you should know about. And as a result, every organization in the world is going through an experience transformation. Getting the experience right matters now, more than ever. Employee insights are just the start.

Events 26

Events Innovation Sports Leadership 26

ClearAction

SEPTEMBER 27, 2018

Customer-centered business requires truly customer-centric goals, values and structure — shaped by outside-in thinking infused in processes, policies and motives — and fine-tuned with systematic internal engagement, improvement and innovation of the end-to-end customer experience, and inherent momentum.

Customer Centricity 74

Customer Centricity Sports Culture Innovation 74

BlueOcean

DECEMBER 13, 2022

Other examples are the collaborations between Hilton and Lyft , Shell and Dunkin’ , Macy’s and Dick’s Sporting Goods , and then there is Scene+ in Canada who’s loyalty program brings together company brands offering movies, travel, shopping, dining, groceries and more all under one consolidated program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Natalie Petouhof

JUNE 1, 2022

As we started collaborating, our inquiry began with examining why customer and employee experience hasn’t really changed despite all the proclamations about its importance. Companies say it’s important: customers and employees disagree. Yet, when you ask the customers and employees, only 20% would agree.” Not generally.

Books 52

Books Employee Experience Leadership 2021 52

SurveySparrow

JULY 6, 2022

It also means he’s open to creative ideas and innovation, questioning the status quo and implementing new processes when required. He works towards building a diversified workforce that values inclusivity and a shared culture. More Cohesive Culture. That creates a more cohesive culture that stands together when things get shaky.

Culture 52

Culture Apparel Communication Innovation 52

Hero Digital

AUGUST 28, 2018

Company book clubs are the perfect intersection of reading and conversation, and they can even support employee diversity and inclusion. How company book clubs support culture. Creating a thriving company culture doesn’t happen overnight, and a successful culture appeals to diverse approaches. It was powerful.

Books 57

Books Culture Sports Innovation 57

Michel Falcon Experience

MARCH 12, 2019

My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? Are you content with your customer experience? The expectations of our employees and our customers must be managed to build a people first culture.

Culture 12

Culture 2019 Engagement Net Promoter Score 12

SurveySparrow

JULY 5, 2022

When every interaction that a customer has with your brand is excellent, it means that your experience design is great. Experience design does the following: Offers innovative ideas: By concentrating on experience design, you will not only end up meeting customers’ expectations, but you will also exceed them.

User Experience 52

User Experience Travel Apparel Technology 52

Qualtrics

NOVEMBER 21, 2019

Samantha believes that collaboration is critical to great leadership and even more pivotal to great EX ( employee experience ). Judith has been at the forefront of the culture change movement in technology and entertainment. Samantha Hammock, American Express // Chief Learning Officer. We’re a people firm,” says Samantha. “We

2020 22

2020 Retail Entertainment Leadership 22

Russel Lolacher

MAY 15, 2023

What to do when your culture doesn’t embrace boundary setting. How boundaries reflect workplace culture. But I have to ask you the first question that I asked all of my guests, which is, Tammy, what’s your best or worst employee experience? So what do you do about that when the culture can get in the way?

Culture 52

Culture Leadership Communication Consulting 52

Qualtrics

APRIL 15, 2019

In college, I played a division one sport, those four years me about being comfortable with being uncomfortable. The experience gave me a desire to push myself out of my comfort zone and expand my skill set. On my visit, I met some of the most interesting, innovative, and authentic people I had ever met.

Sports 7

Sports Innovation 2019 Connections 7