Customer Bliss

NOVEMBER 8, 2016

Lee West is the Pastor of Guest Experiences — a very new role in the not-for-profit “church world” (as he calls it). I was very intrigued by this role and really wanted to understand how Lee has gone about extending customer experience into faith, which is obviously a very important part of many people’s lives.

Guest Experience 128

Guest Experience Leadership Retail Sales 128

ShepHyken

MARCH 30, 2021

How to create a 5-Star Experience for Your Customers Every Time. Shep Hyken interviews Adele Gutman Milne , Culture and Guest Experience Expert. Adele’s six-step process for achieving 5-star reviews: Write down your ultimate review, with details about what makes your experience so special.

Hospitality 143

Hospitality Guest Experience Advertising Culture 143

Customer Bliss

OCTOBER 25, 2018

You’ll also hear from Lee West , Pastor of Guest Experiences at Gateway Church , who shares how his personal experience witnessing new church member isolation inspired him to map a welcoming strategy to make these new members feel more included and engaged with the community. Inspire what you want to be delivered. -

Hospitality 162

Hospitality Customer Experience Guest Experience Chief Customer Officer 162

Stella Connect

JANUARY 18, 2022

By contrast, employees at some notable tech companies are encouraged to spend a proportion of their time working on their own projects — Gmail started life this way, for example — and Ritz Carlton employees are encouraged to seize the initiative when opportunities to elevate the guest experience present themselves.

Customer Experience 102

Customer Experience Contact Center Guest Experience Culture 102

NetBase

MARCH 2, 2020

And Nick guided our audience through a path that can be used to leverage social listening to develop three different flavors of thought leadership: Product through leadership. Industry thought leadership. Corporate thought leadership.

Social Media 60

Social Media Seminar Multi-Channel Leadership 60

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: Welcome to the People-First Culture podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Welcome to the People-First Culture podcast with Michel. When did you first learn that company culture could actually drive growth?

Culture 60

Culture 2003 ROI Leadership 60

Kayako

SEPTEMBER 26, 2019

It’s well known that they have created a customer-obsessed culture whose aim is to wow their customers, creating deeply loyal advocates. It’s probably easy to get on board with the Zappos purpose and culture when you, as an employee, contributed to these conversations. Even companies operating with remote employees are learning this.

Communication 52

Communication Culture Customers Guest Experience 52