Enhance Your De-escalation Skills During Your Lunch Break!
Myra Golden
JULY 31, 2019
Thanks to the Internet and social media, customers are savvier now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. Ligea Adsit, Former Supervisor, Customer Care, Thrifty Rent-A-Car System, Inc.
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