Solvvy

DECEMBER 23, 2019

To give you a better idea of what our customers have to say, here’s a short recap of some of our recent reviews: Beth R. , a Senior Support Specialist, explains, “With Solvvy, our Customer Support team has seen significant improvement in our self-service rate – and a satisfying decrease of our ticket volume.”

Technology 62

Technology 2019 2020 Definition 62

Heart of the Customer

JUNE 10, 2019

Michael Lawder, SVP, Customer Care, Samsung Electronics America Both these speakers began their […]. The post What Wells Fargo (and the Rest of Us) Can Learn from Samsung appeared first on Heart of the Customer. pause] Yes, pretty much everybody, in every plane trip, for about a year.”

Customer Care 84

Customer Care Marketing Customers Customer Voice 84

CX Journey

JANUARY 27, 2015

We often hear customer experience professionals talk about the fact that there''s a great emphasis to - and a greater return if we - focus our efforts on the customer experience for B2C companies. The knowledge and the fact that listening to their customers is paramount to delivering a great customer experience.

B2C 64

B2C B2B 2014 Voice of Customer 64

ShepHyken

JUNE 16, 2017

Voice, the oldest channel of communication, is still the most important for customer experience. Humans are better at handling these issues by speaking about them with customers. While automation and chat bots may solve trivial issues, by definition any issues they do not solve are non-trivial.

Blog 84

Blog Customer Service Interaction Communication 84

ClearAction

MAY 18, 2017

Low survey response rates, capturing feedback at all important touch-points, selecting the right scales and questions, integration of customer data across systems, connecting the dots across VoC sources, linking VoC with operational and financial data, or driving customer experience (CX) excellence? 5) Empower yourself.

ROI 54

ROI Feedback Insights Financial 54

NetBase

SEPTEMBER 17, 2019

And it aggregates your customer voice data from multiple, key sources, analyzing it all in one place for a powerful overview of how your brand, campaign or category is doing. Customer care excellence. They’ve defined what their audience wants and what they really care about. Brand authenticity.

2012 45

2012 2010 2014 Social Media 45

SmartKarrot

AUGUST 12, 2021

Role: Director, Customer Success Location: Santa Barbara, CA, US Organization: Tapjoy As a Director of Customer Success, you will oversee the Customer Service function and will partner with the Sales, Operations, and Product teams to ensure the best possible customer experience. Manage customer service vendors.

Customer Success 16

Customer Success Net Promoter Score Roadmap Leadership 16

ShepHyken

AUGUST 7, 2017

Customer service and experience are more important than ever, and that is a trend that will continue. LinkedIn) So the first question you might be asking is: what in the world is a cheese monger and what could they possibly teach me about retail, marketing and customer experience? Turns out: a lot. by Neal Dlin.

2017 16

2017 Article Customer Service Social Media 16

Kayako

NOVEMBER 21, 2018

For instance, Chick-Fil-A’s customer service is so noteworthy it spawned countless memes and is one of the keys to them generating more revenue per restaurant than any other fast food chain in the U.S. The brands mentioned above aren’t just shaping the customer service experience for their customers. The solution?

Culture 48

Culture Banking Customer Service Customers 48

Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. Companies are responding to customer service because they want a market share and they want to stay alive. Absolutely.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Thematic

NOVEMBER 13, 2018

A new take on Voice of Customer: driven by insights. There’s no denying that the focus on delivering great customer experiences (CX) has increased globally over the past few years. We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. Companies are responding to customer service because they want a market share and they want to stay alive. Absolutely.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

Pointillist

AUGUST 18, 2021

I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. podcast and the Experience Maker Show. It’s only when he went to customer experience that he lost it.

Customer Journey 40

Customer Journey Omnichannel Measurement Social Media 40

COPC

NOVEMBER 13, 2019

“It is a great honor for Shouqi Limousine & Chauffeur to be certified to the COPC Customer Experience Standard. Our customer service centre provides services to both customers and drivers. Q: What do you consider to be the biggest challenge for the customer service centres of car hailing industry?

Customer Satisfaction 8

Customer Satisfaction Voice of Customer Consulting Transportation 8

Qualtrics

FEBRUARY 17, 2020

It’s the biggest Experience Management event on the planet, so there’s something for everyone. Check out our guide to the must-see customer experience (CX) sessions at this year’s X4; From the most inspirational stories to the thought leadership that will give you plenty of ideas to get ahead of the game. Opportunity, not cost.

2020 29

2020 Customer Experience B2B Leadership 29

ChurnZero

JANUARY 8, 2021

As we continue to grow as a company, I’m confident that Staci’s leadership will accelerate our customer strategies, success, and retention, ensuring every customer voice is heard, feels supported, and sees maximum value in our Khoros software and services.”.

2021 98

2021 Customer Success Chief Customer Officer Leadership 98