Customer Care Customer Service Training Presentation Social Media 
ShepHyken
MARCH 31, 2018
Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others.
ShepHyken
APRIL 3, 2017
Customer Service Track Shines at Social Media Marketing World by Dan Gingiss. Winning at Social) Although it is, at its essence, a marketing conference, the annual Social Media Marketing World gathering in San Diego is constantly adapting in step with the ever-changing world of social media.
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FEBRUARY 17, 2022
Customers expect world-class service from your company, so it’s vital that every employee provides excellent service to win and keep their business — regardless of their role. If you are unsure, ask clarifying questions to know the customer’s needs. AI-powered Customer Service Tools.
LiveChat
AUGUST 23, 2016
We struggle all the time to provide the best possible service, we go hundreds of extra miles to make customers happy, and yet – we’re still getting negative feedback and customer complaints. What if getting rid of these problems can easily increase your customers’ happiness? Lack of training. It’s pure hell.
ShepHyken
JANUARY 2, 2017
When AI (artificial intelligence) kicks in and delivers personalized and relevant messages to the customers – the kind they want and when they want them. This article presents a perspective on what happens when AI meets messaging. Customer Feedback: How To Ask For And Implement It by Lauren Dowdle. Follow on Twitter: @Hyken.
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker.
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker.
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