COVID-19 Makes Journey Mapping More Important Than Ever. Here’s How to Build One.
Experience Investigators by 360Connext
APRIL 14, 2020
It’s one of the most useful tools you have in your customer experience toolbox at this moment. If you don’t have a journey map, now is a terrific time to create one. Why Journey Maps Matter Now More Than Ever. Customer Journey Maps are a great resource, especially in times of change like these.
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