Customer Centricity Customer Focused Customer Retention Voice of Customer 
ChurnZero
MARCH 22, 2019
We also had You Mon Tsang, CEO and Founder of ChurnZero share tried and true ways to improve customer retention. One of them being it is hard to find a CS person who is customer focused and business outcomes oriented and that can also ask for money. How Customer Success Can Catalyze Customer-Centric Change.
Beyond Philosophy
DECEMBER 23, 2015
Reflective of the escalating focus on customer data, experiences, and relationships across all methods of communication and access, the role is rapidly evolving and morphing; however, there is general agreement regarding its significance in building and sustaining true value, planning capability, and enterprise customer-centricity.
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PeopleMetrics
DECEMBER 12, 2017
Typically leveraged by Sales & Marketing teams, CRMs help to centralize the management of leads and improve customer relationships with ultimate objective of driving customer retention and sales growth. System Harmony.
ClearAction
DECEMBER 14, 2017
Customer advocacy — word-of-mouth promotion (buzz marketing) of a brand by enamored customers. Customer lifetime value (CLV) — profitability of customers’ cumulative purchases. Customer retention — efforts to extend a customer’s duration of ongoing purchases.
ClearAction
DECEMBER 14, 2017
Customer advocacy — word-of-mouth promotion (buzz marketing) of a brand by enamored customers. Customer lifetime value (CLV) — profitability of customers’ cumulative purchases. Customer retention — efforts to extend a customer’s duration of ongoing purchases.
SurveySensum
JULY 14, 2020
James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. She is the Sr.
SmartKarrot
MARCH 8, 2022
Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Annette Franz.
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