Customer Change Customer Expectations Insights Interaction 
SurveySensum
MARCH 14, 2024
After working in the CX industry for over 10 years, this much is clear to me – customer satisfaction is THE MOST important pillarstone of your business. And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. What Are Customer Satisfaction Surveys?
Lumoa
AUGUST 23, 2021
New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Another trend to emerge throughout the increasing digital interactions has been the use of video.
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Talkdesk
APRIL 23, 2020
From year to year, we expect that the services at our disposal, both digital and traditional, will surpass and go further. Customers change their opinion about a brand based on a bad customer experience, which shows that all interactions count. Agents need context to personalize interactions as much as possible.
Integrity Solutions
SEPTEMBER 28, 2023
To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. WHAT IS EXCELLENT CUSTOMER SERVICE?
Kustomer
SEPTEMBER 16, 2019
Increasingly, even when the customer journey finishes in a physical store, their journey often starts online. The digital age has forever changed the retail industry and ultimately, customers’ expectations of it. Here are three key ways Kustomer delivers on our requirements for a new solution: Personalized interactions.
Answer Dash
NOVEMBER 21, 2018
(This article is originally published at IT-Online ) According to Gartner, customer experience (CX) – more than products or solutions – is the new battlefront for business, with 81% of marketers saying that by 2020 they expect to be competing mostly or completely on the basis of CX.
Pointillist
JUNE 7, 2021
Pointillist surveyed over 1,150 CX, marketing, analytics and customer care professionals from various industries across the world to identify best practices, approaches, benchmarks and tactics used by top performing organizations. “ Customers are moving from channel to channel because they can and they want to.
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