Customer Confidence Customer Service Training Information Loyalty 
ShepHyken
APRIL 28, 2024
My Comment: I’ve been studying how different brands are creating successful loyalty programs. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. My Comment: Let’s move away from loyalty programs but stay with trends.
ShepHyken
FEBRUARY 16, 2022
When someone demonstrates a level of expertise and shares information you didn’t know, you tend to trust them. That expertise creates confidence. . The other will share the same information, but at the same time will educate you why one is better – or not – than another. Just make your customers smarter. .
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ShepHyken
OCTOBER 18, 2017
Validation needs to be a part of the customer experience. It creates confidence, and that can lead to loyalty! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.
ShepHyken
APRIL 18, 2023
Amazon’s frequent email communications give you confidence that the order has gone through, is out for delivery with tracking information available, and that it has arrived. And confidence turns into trust – which can turn into repeat business and even customer loyalty. This is an easy one to emulate.
ShepHyken
MAY 7, 2018
An easy return policy creates customer confidence and trust in the brand. The Humanoid Touch: How AI is Changing Customer Experience by Deb Miller. .” ” The Three Types of Brand Consistency that Drive Customer Loyalty by Christina Sanders. My Comment: What drives loyalty?
ShepHyken
MAY 27, 2019
Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. Forbes) With a $800-million-dollar investment in technology, fulfillment and logistics, Amazon one-day shipping is now standard for Prime members, the race for customer loyalty in retail is getting even more expensive.
ShepHyken
OCTOBER 15, 2018
(CBT Automotive Network) If the focus is educating the customer not only on the product but how you will deliver it and be of service, then you will distinguish yourself from others who are just trying to manipulate customers into buying a product. Follow on Twitter: @Hyken.
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