ShepHyken

APRIL 28, 2024

5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue. My Comment: I’ve been studying how different brands are creating successful loyalty programs.

2024 71

2024 E Commerce Article Loyalty Programs 71

ShepHyken

MAY 7, 2018

Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. Digiday) Overstock.com knows the days are long gone when people would call or email about problems with its products or service. That’s why the online retailer now converses with its customers most frequently through text messages.

Article 79

Article 2018 Customer Service Magazine 79

ShepHyken

MAY 27, 2019

(Forbes) With a $800-million-dollar investment in technology, fulfillment and logistics, Amazon one-day shipping is now standard for Prime members, the race for customer loyalty in retail is getting even more expensive. Yet customers also want to enjoy a digital experience with little or no friction.

Article 106

Article 2019 Customer Journey Mapping Customer Service 106

ShepHyken

APRIL 18, 2023

Even if you’re selling a big machine to a factory, there are still expectations that are shaped by retail experiences with customer-focused companies like Amazon. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Reference 65

Reference B2C Workshop Customer Service Training 65

ShepHyken

DECEMBER 4, 2017

That means that your teams have to do more than guarantee a terrific on-site customer experience. They have to ensure customers’ online experiences run smoothly. My Comment: For many businesses (even if you’re not a retailer), holiday sales are higher than the rest of the year. For information contact or www.hyken.com.

2017 0

2017 Article Customer Service Government 0