Maz Iqbal

DECEMBER 27, 2014

Customer Experience: What Is The Default Setting? Why is that the floor at Paddington Station did not facilitate one of its primary roles: enable passengers (customers) to walk about easily, freely, quickly (if need be) around the railway station? Summing Up The State of Customer Experience As At 2014.

2014 99

2014 Customer Experience Customer Philosophy Fashion 99

Maz Iqbal

OCTOBER 14, 2014

And find myself in a position to share with you the table that I have put together: What Does It Take To Be A Customer Experience Excellence Leader? As promised, I have been looking at what Nunwood has to say about certain brands.

2014 91

2014 Customer Philosophy Customer Experience Leadership 91

transcosmos Information Systems

MAY 18, 2015

Creating a positive customer experience goes beyond one company’s method of customer service. The manifestation of a remarkable customer experience is ingrained in the company’s culture. It is the atmosphere where your customer service team works in. Philosophy .

Culture 82

Culture Customer Experience Customer Philosophy Customer Centricity 82

Maz Iqbal

JULY 28, 2014

While an automated phone system may improve an organisation’s operational efficiencies, it rarely improves the customer experience. Engagement is more than a customer opening up your email and clicking your offer. Customer Experience is more than a new name for the Customer Services function.

Customer Philosophy 92

Customer Philosophy Customer Centricity Customer Retention Loyalty Programs 92

Maz Iqbal

DECEMBER 22, 2014

Servicing customers in a smart manner – by using the right combination (digital, telephone) of customer service channels. Now, let’s turn our attention to caring for the customer. Let’s start with the basic question, who (specifically) cares for the customer?

Leadership 103

Leadership Customer Philosophy Loyalty Engagement 103

Maz Iqbal

JULY 30, 2014

Filed under: CRM , Culture , Customer Experience , Customer Philosophy , Leadership / Change / Transformation , Uncategorized Tagged: CRM , customer experience , customer service , human to human , quality , strategy.

Customer Philosophy 91

Customer Philosophy Leadership B2C Culture 91

Maz Iqbal

MARCH 18, 2018

In the name of customer-centricity – whatever that means. Colleague: Which big company, as in the kind of company … Continue reading "Dialogue on CRM, Customer Experience, and Customer-Centricity". Yet, there is little to show for it. Me: Seems that way.

Customer Centricity 54

Customer Centricity Customer Journey Mapping Customer Experience Customer Journey 54