article thumbnail

Want to Improve Your Customer Experience? Start with Your Company Culture

transcosmos Information Systems

When you have a workforce that lives and breathes “customer first” qualities, the culture will ultimately manifest in every interaction they will have with customers. Philosophy . The vision and mission, the core values, the goals that your company aims for, speaks so much of your customer focus.

Culture 82
article thumbnail

On Customer Obsession

Maz Iqbal

Customer Obsession Is Fashionable I hear more and more Middles & Tops mention the importance/need for customer obsession. Something interesting happens when I ask the speaker what s/he means by, is pointing at, when s/he speaks of customer obsession. Silence … Continue reading "On Customer Obsession".

Fashion 48