5 Top Customer Service Articles For the Week of February 24, 2020
ShepHyken
FEBRUARY 24, 2020
Customer service drives loyalty for Amazon-owned Zappos by Tabitha Cassidy. Digital Commerce) The recently revamped VIP program Zappos launched has helped the Amazon-owned retailer build stronger customer loyalty and increase conversion. My Comment: What drives loyalty? Or, is it the experience?
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