Customer Retention Roadmap Touchpoint User Experience 
InMoment XI
APRIL 3, 2024
Digital experience (also called digital customer experience or abbreviated as DX ) is an extension of traditional customer experience. But where customer experience takes every interaction into account, the digital experience focuses more specifically on those interactions that occur with digital touchpoints.
Lumoa
FEBRUARY 9, 2023
software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
SEPTEMBER 12, 2023
In-app surveys are those surveys that are integrated directly into mobile or web apps, enabling users to offer feedback or respond to questions while actively using the app. Uncover the “Why” Behind Data In-app surveys, like those used by Uber, help understand why customers do certain things. Why do they do this? –
BirdEye
APRIL 17, 2023
Build a subscription strategy Develop a strategy for your subscription model that provides a roadmap for everything, from concepts to execution and renewals. This helps you to correctly segment your target audience, identify the stages or touchpoints in your sales process and understand what makes you stand out from the competition.
Retently
MAY 2, 2023
Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. In addition, every department, be it customer success, product, or support teams, can leverage them by triggering survey campaigns at specific stages in the customer journey.
Gainsight
OCTOBER 6, 2022
This is not only for the sake of the customer experience and customer retention, but it also helps CSM teams scale their efforts. New tools in Gainsight PX make it easier than ever before for companies to improve onboarding experiences, offer support, collect feature feedback, and drive greater product adoption.
PeopleMetrics
FEBRUARY 26, 2018
Your customers who bought your product and solution did so for a reason – because they believed it would add business value to their organization. Your customers who actually use your product and solution every day can help to prove (or disprove) that business value. Keep a finger on the pulse of your end-user experience.
Expert insights. Personalized for you.
260 
Let's personalize your content