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Customer Service for Nonprofit Organizations: A Definitive Guide

CSM Magazine

For every nonprofit, donors are the heart and soul of any fundraiser and any initiative. The reason is simple, donors form the crux of nonprofits. Without their generosity and kindness, organizations cannot function. Nonprofits need to be able to repay them and show them that they care. Why does customer service matter?

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Elevating the Voice of the Customer with Hillary Curran

Kustomer

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Hillary Curran to discuss customer experience and business operational strategies to make sure that the voice of the customer is heard. Hillary is currently the Director of Customer Service at Guru.

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How to Write a Thank You Letter to Your Customer with Easy-to-Use Samples

Comm100

In fact, if you’re going to run a successful, customer-centric business, it is important that you express gratitude towards your customers regularly. Here are important tips for writing a thank you letter to your customer, complete with sample thank you letters to help you show your customer how much you appreciate them.

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How to create a Facebook Business Page without a personal account

BirdEye

Not only can these platforms help you connect with more customers, they can also increase your brand awareness, build credibility, and increase organic traffic to your website. With nearly three billion monthly users worldwide, you can’t ignore the many opportunities Facebook can bring a business. Statista estimates that 4.26

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

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SaaS Tools for Business Growth: Five Essentials You Must Have

Totango

Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. Customer success.

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Unlearning and Unleadership at Work with Scott Stratten

Russel Lolacher

In this episode of Relationships at Work, Russel chats with six-time best-selling co-author, podcast host and keynote speaker Scott Stratten on the impacts of bad leadership and how unlearning and unleadership (defying traditional norms) is the path to better relationships at work. . Connect with, and learn more about, Scott on his platforms: .