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Balancing Bots and Humans in a Digital-First World

Lithium

How do we call time-out long enough to come up with a winning strategy, while staying in the game? Designing the future of digital customer service has to be a team sport. Agile, creative digital customer service solutions. How do we walk that line? Consumers drive us, but they can’t lead.

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Balancing Bots and Humans in a Digital-First World

Lithium

How do we call time-out long enough to come up with a winning strategy, while staying in the game? Designing the future of digital customer service has to be a team sport. Agile, creative digital customer service solutions. How do we walk that line? Consumers drive us, but they can’t lead.

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article thumbnail

Balancing Bots and Humans in a Digital-First World

Lithium

How do we call time-out long enough to come up with a winning strategy, while staying in the game? Designing the future of digital customer service has to be a team sport. Agile, creative digital customer service solutions. How do we walk that line? Consumers drive us, but they can’t lead.

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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

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