Customer Service, Omnichannel, Social Media and White Paper

Visual OmniChannel – Give Customers the Experience They Crave

TechSee

DECEMBER 12, 2017

Are you part of the 80% of enterprises that feel their current customer service systems do not meet their future needs? To enhance customer satisfaction, more and more companies are transforming into an omnichannel contact center – providing a frictionless customer service experience across multiple touchpoints.

Omnichannel

Omnichannel White Paper Contact Center Touchpoint

What Does ‘Omnichannel Customer Engagement’ Mean?

Comm100

APRIL 6, 2020

We are of course, referring to what people are calling ‘omnichannel’. Its effectiveness has been proven across industries, and its uses have expanded into many areas, from marketing to customer service. for companies with weak omnichannel strategies. . for companies with weak omnichannel strategies. . Omnipresent

Omnichannel

Omnichannel Customer Engagement Engagement White Paper

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. For years, many companies struggled to cobble together the best customer experiences they could. Cut to everyone heralding the premature death of omnichannel. No more shared inboxes.

Omnichannel

Omnichannel White Paper 2020 Social Media

Webinars

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. For years, many companies struggled to cobble together the best customer experiences they could. Cut to everyone heralding the premature death of omnichannel. No more shared inboxes.

Omnichannel

Omnichannel 2020 White Paper Social Media

You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service?

Social Media

Social Media Customer Service Strategies Customer Service Download

5 Top Customer Service Articles for the Week of June 24, 2019

ShepHyken

JUNE 24, 2019

Each week I read a number of customer service and customer experience articles from various resources. Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. Steve Jobs had the goal of giving a customer something they didn’t know they needed or wanted until they actually started using it.

Article

Article 2019 Customer Service Poor Customer Service

2022 is the Year of Digital Customer Experience Excellence – Here’s Why

Comm100

JANUARY 6, 2022

67% of customers said they would spend more money if they received a better customer service experience. In this blog, we will explore the reasons behind why we believe 2022 will be the year of digital CX excellence, and why it is so important in today’s customer service world. Personalized . Accessible.

2022

2022 Customer Experience Omnichannel White Paper

4 Things to Consider When Mapping Your Digital Customer Journey

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. So, what should you look at when planning or evaluating your customers’ digital journey?

Customer Journey

Customer Journey Social Media B2C Omnichannel

4 Things to Consider When Mapping Your Digital Customer Journey

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. So, what should you look at when planning or evaluating your customers’ digital journey? Social media vs. SEO reach.

Customer Journey

Customer Journey White Paper Social Media B2C

4 Ways to Get Rid of Painful CX Silos

Comm100

FEBRUARY 25, 2020

Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition? Any new data can be fed back into this database, ensuring an ongoing, up-to-date view of your customer.

White Paper

White Paper Social Media Omnichannel B2B

4 Ways to Get Rid of Painful CX Silos

Comm100

FEBRUARY 25, 2020

Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition? Any new data can be fed back into this database, ensuring an ongoing, up-to-date view of your customer.

White Paper

White Paper Social Media Omnichannel B2B

5 Key Customer Profiles Every Company Should Treat Like VIPs

Comm100

FEBRUARY 19, 2020

This can be a win-win situation; the customer is linked to an agent they know they can trust, and the agent has the opportunity to continue a relationship with someone they genuinely helped. An upset customer has taken to social media to flame your brand. Your Business Partners. Conclusion.

White Paper

White Paper B2C Social Media E-support

5 Key Customer Profiles Every Company Should Treat Like VIPs

Comm100

FEBRUARY 19, 2020

This can be a win-win situation; the customer is linked to an agent they know they can trust, and the agent has the opportunity to continue a relationship with someone they genuinely helped. An upset customer has taken to social media to flame your brand. Your Business Partners. Conclusion.

White Paper

White Paper B2C Social Media E-support

5 Secrets of Telemarketing Philippines in Dealing with Uncooperative B2B Prospects

Magellan Solutions

JULY 28, 2021

However, perks and benefits of the product only contributed to 20% of customers buying decisions. 80% of the time, they base their decision on their customer service experience. Moreover, 86% of these customers say they are most likely overwhelmed and annoyed if they get a lot of reviews of the product in just one conversation.

B2B

B2B White Paper Call Center Social Media

Choosing My Solution: A Customer Engagement Software Checklist

Comm100

FEBRUARY 7, 2018

Additional Considerations for Social Media Software. Will the vendor support deep customer database customization, including custom lead and contact management? Will the vendor allow you to target custom groups/industries/visitors? Does the vendor offer tools to personalize customer interactions?

Customer Engagement

Customer Engagement Engagement Social Media White Paper

CXDNA Update

Visual OmniChannel – Give Customers the Experience They Crave

What Does ‘Omnichannel Customer Engagement’ Mean?

Webinars

Trending Sources

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

Webinars

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why

5 Top Customer Service Articles for the Week of June 24, 2019

2022 is the Year of Digital Customer Experience Excellence – Here’s Why

4 Things to Consider When Mapping Your Digital Customer Journey

4 Things to Consider When Mapping Your Digital Customer Journey

4 Ways to Get Rid of Painful CX Silos

4 Ways to Get Rid of Painful CX Silos

5 Key Customer Profiles Every Company Should Treat Like VIPs

5 Key Customer Profiles Every Company Should Treat Like VIPs

5 Secrets of Telemarketing Philippines in Dealing with Uncooperative B2B Prospects

Choosing My Solution: A Customer Engagement Software Checklist

Stay Connected