Alida

SEPTEMBER 21, 2018

The Customer Intelligence Summit brings together some of the brightest minds in research, marketing, customer experience and product innovation to discuss the latest trends, share best practices and discover the newest innovations in the industry. The stories you tell won’t resonate with everyone. Tell real stories.

2018 145

2018 Insights Innovation Feedback 145

Alida

SEPTEMBER 14, 2018

In a fast-moving world where customer expectations are constantly changing, the best way to future-proof your company is to orient your business around the voice of the customer. That’s the key messages from Scott Miller, CEO of Vision Critical, when he delivered his keynote at the 2018 Customer Intelligence Summit.

Entertainment 133

Entertainment Customer Relationships 2018 Insights 133

Alida

AUGUST 30, 2017

The Customer Intelligence Summit is a must-attend conference for marketing, CX, product innovation and market research pros. One must-see keynote comes from Rick Parrish, a principal Forrester analyst serving customer experience professionals. Discover growth hacks to enhance customer relationships. De-mystify ROI measurement.

2017 100

2017 ROI Innovation Customer Relationships 100

customer sure

DECEMBER 3, 2014

Ever connected with a company you’re a customer of because of what they do? Ellovi connects with customers through a shared desire to use all-natural ingredients in cosmetics. Their entire brand is built upon their story. What is the Pura Vida Bracelets story? Who they do it for? Why they do it? It’s rare.

E Commerce 129

E Commerce Retail E-support Sports 129

NetBase

AUGUST 14, 2019

Below is the set-up for a simple, keyword-based topic for Red Bull energy drink: Apply a Theme for Deeper Exploration. And then a theme is a set of saved filters that, when applied to a topic, segments conversations to perform a deeper and more customized analysis. Domains , such as NYTimes or eBay Forums.

Brands 86

Brands Multi-Channel Insights Presentation 86

Talkdesk

JULY 24, 2017

Do you know Talkdesk’s inspiring origin story? The idea was to create a cloud-based software that would allow companies to provide better customer service to their callers. Wow, that is a great story. What happened was, some of our earliest customers were hypergrowth companies and they kept adding more and more agents.

Call Center 57

Call Center Magazine 2011 Presentation 57

Bizagi

JULY 10, 2019

1 – Learn from other Bizagi customers’ success stories. We will be joined by our customer keynote speaker, Stefan Wenzel, VP Center of Digitization at Deutsche Post DHL. We have a stellar line-up of customer speakers from industries including manufacturing, financial services, insurance and logistics. It’s good to talk.

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Events 2012 2019 Innovation 80