The Complete Guide to CSAT: Definition, Calculation & 2022 Benchmarks
Retently
APRIL 6, 2022
One of the best ways to do that is by tracking customer satisfaction metrics. There are some options to choose from (NPS, CES, and CSAT), and – in this article – we’ll be taking an in-depth look at CSAT. There really isn’t a universal approach to measuring the customer satisfaction score (CSAT). CSAT Meaning.
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