TechSee
JUNE 16, 2021
It establishes a live video stream with the customer and overlays Augmented Reality annotations to provide step-by-step resolution guidance on their mobile screen. Without high levels of adoption of new technology, the company will not realize the ROI they were likely expecting. In other words, a technology that no one uses is useless.
InMoment XI
FEBRUARY 24, 2022
Oftentimes, the c-suite and the customer experience (CX) or customer success team live on the same planet, but almost in separate countries—they simply speak different languages. We know that customer experience can be a tough sell—after all, your business has so many priorities! Tip #1: Break Down Metrics.
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ChurnZero
MARCH 5, 2021
Customer seeing results? But still, when presented with the opportunity to leave, your customer just up and churns on you. When applied to Customer Success, these principles help explain why “surprise churn” happens, despite your every endeavor to follow all the best Customer Success playbooks to a T.
Lithium
JULY 31, 2023
Prove ROI and empower data-driven decisions In using elevated insights such as new analytics dashboards, widgets, and APIs, community teams can take more informed actions and get on-demand insight into what is and isn’t resonating with customers.
Gainsight
OCTOBER 14, 2022
“What is ROI? Is it different for every customer?”. These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. Cross-functional ROI Success Plans.
ChurnZero
NOVEMBER 3, 2021
When you’re just getting started, or you’re still building your Customer Success team, sometimes you can use all the help you can get. It can be difficult in these situations for Customer Success Managers (CSMs) to find the time or the resources to dig for those crucial customer insights. Your Customers.
ClientSuccess
NOVEMBER 22, 2022
As a marketing professional, you understand the importance of customer success in driving business growth. And with the rise of customers in control, it has never been more important for marketers to focus on strategies that create and nurture successful customer relationships. Invest in Customer Success.
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