Customer Bliss

OCTOBER 17, 2018

CustomerExperience #CX Click To Tweet. Yes, you know your CEO needs your help, but you also need their insights to help lead your work. CX #CustomerExperience Click To Tweet. He was able to actualize that he and his team could really impact the customer experience and be a deciding factor in whether customers leave or stay.

Chief Customer Officer 131

Chief Customer Officer Metrics Leadership Insurance 131

SurveySensum

SEPTEMBER 30, 2019

It’s the best time to check how your organization is taking initiatives to celebrate the spirit of the customer experience program. Leverage the power of AI technology in CX: Invest in CX technology to get insightful customer data, find an AI-enabled experience management to humanize CX for your customers to reduce churn and drive loyalty.

Net Promoter Score 69

Net Promoter Score E Commerce Customer Experience ROI 69

Customer Bliss

DECEMBER 14, 2018

I encourage you to check out the original show notes to find even more of Amanda’s great tactics and insights. CustomerExperience #CX Click To Tweet. With Organizational Maturity Comes Increased Responsibilities. Formalize and Operationalize your Customer Experience Internally.

2018 120

2018 Chief Customer Officer Culture Competitive Advantage 120

Oracle

APRIL 12, 2018

Canine Therapy Corps is a Chicago-based non-profit that offers animal-assisted therapy programs. Much like the technology the Elgin street sweeper used, the glasses displayed 3D renders of the motorcycle, enabling insights into the technical aspects of the bike we ordinarily would not be able to see. pic.twitter.com/5Q0Xxw0znT.

2018 75

2018 Hospitality Innovation Events 75

Customer Bliss

FEBRUARY 8, 2019

The people who know about this program are incredibly loyal to it, but not enough people know about it. Ben says: “The first one is undervaluing data and true insights because as a creative guy, it’s great when it can’t be measured and all you get to say is it feels right. CustomerExperience #Listening Click To Tweet.

Chief Customer Officer 131

Chief Customer Officer Travel Customers Measurement 131

Oracle

OCTOBER 27, 2020

This virtual event is free to attend, with planned content including insights from Oracle Chairman and CTO, Larry Ellison, and other industry leaders on maximizing the value of every customer interaction by harnessing data to deliver the right message to the right customer at the right time. PT to talk about the future of CX.

Events 40

Events Social Media Sales 2020 40

Russel Lolacher

JUNE 15, 2021

cx #customerexperience. Voice of Customer (VoC) Programs – this is a focus on capturing, analyzing and reporting on all customer feedback—expectations, likes, and dislikes—associated with your company. You call it processing time. The customer sees it as wait time. Try it and see. #cx Is also: You call it churn.

Employee Experience 128

Employee Experience Customer Service Net Promoter Score 2021 128

Pointillist

AUGUST 18, 2021

For example, more than three quarters of underperforming teams said their CX measurement program is too immature or altogether non-existent. And so focusing on something like retention rate is a great indicator of how well the CX program is working. There are several other findings that likely contribute to this. Take it away, Ian.

Customer Journey 40

Customer Journey Omnichannel Measurement Social Media 40