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cx-misconceptions-miscommunication-in-your-organization

How To Dispel CX Misconceptions & Miscommunication in Your Organization

Experience Investigators by 360Connext

SEPTEMBER 8, 2020

What is Your Team Saying — And Hearing — When it Comes to CX? It’s difficult to change things for the better when there are pervasive falsehoods, fables and factually-questionable stories traveling throughout your organization. Do you know the customer experience misconceptions at your organization?

Culture

Culture Communication Customer Centricity Brands

How to Measure Employee Experience — and Improve Customer Experience, Too

inmoment

SEPTEMBER 3, 2019

Over the past decade it’s become clear that customer experience (CX) and employee experience (EX) are tightly intertwined. As EX ascends to its rightful place next to CX as a driver of business impact, the question of how to measure and analyze it becomes even more pressing. Employees spend nearly half their waking hours at work.

Employee Experience

Employee Experience Measurement Customer Experience Net Promoter Score

How To Dispel CX Misconceptions & Miscommunication in Your Organization

How to Measure Employee Experience — and Improve Customer Experience, Too

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