Magellan Solutions

JULY 29, 2021

Jonathan De Luzuriaga, president of the Philippine Software Industry Association, predicts that companies fearing a slow payoff from expensive technologies will continue to stick with the cheap labor readily available in b2b lead generation companies in Philippines. . Artificial Intelligence, a threat to Filipino telemarketers ?

Call Center 52

Call Center Social Media Omnichannel Contact Center 52

Answer Dash

JUNE 25, 2019

(This article was originally published on Salesforce blog ) Now that customers engage directly with your company on more and more channels, the position of customer service has elevated from "cost center" to marketing tool, competitive differentiator, and linchpin in the quest for exceptional customer experience.

Customer Service 49

Customer Service Article Measurement Customers 49

SurveySparrow

DECEMBER 25, 2020

That’s the focus of this blog – the top principles that would help you set a structure to manage customer data effectively in your organization. So, by the end of this blog, you would have good clarity on how you can make the most of your collected data by managing it the right way. Stats prove this, as 4.5 Sounds insane?

Management 52

Management Social Media Customers Government 52