Oracle

NOVEMBER 9, 2020

We ‘re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Oracle Markie Awards and its categories, finalists, and winners. Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last.

Competitive Advantage 76

Competitive Advantage Innovation Multi-Channel Banking 76

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

2020 132

2020 Customer Experience Magazine Consulting 132

Oracle

DECEMBER 7, 2020

Welcome back to Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Awards categories, finalists, and winners. Be sure to check back each week to learn how Oracle CX customers drive success and build customer relationships that last. Migrating from a provider that couldn’t keep up.

E-support 69

E-support Telecommunications 2020 Sales 69

Pointillist

APRIL 17, 2019

In this post, I’ll review the pros and cons of six major categories: customer data platforms, business intelligence software, customer analytics tools, digital experience platforms, journey mapping tools, and customer journey analytics software. Data integration, identity management, segmentation, and activation are familiar features.

Customer Journey Mapping 51

Customer Journey Mapping Customer Journey Touchpoint Multi-Channel 51

Currency Alliance

NOVEMBER 17, 2020

After many companies dealt with panic and shock during March and April of 2020, most professionals got back to work accelerating their digital transformation. The goal of digital transformation – and the reward for getting it right – is being present to meet customer needs when and where the customer demands.

2021 52

2021 Loyalty Loyalty Programs Travel 52

Currency Alliance

FEBRUARY 10, 2021

I don’t sell loyalty systems or provide consulting services. I also care a lot about companies executing their digital transformations well, so they can deliver more value to customers, build more sustainable businesses, and survive in the age of Amazon, Alibaba, and WeChat. Push your team to capture exclusive customer insight.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Currency Alliance

APRIL 10, 2021

On a personal note, I don’t sell loyalty systems or provide consulting services. From that experience, I can guarantee that businesses which don’t execute their digital transformations well, so they can deliver more value to customers, are doomed in the age of Amazon, Alibaba, and WeChat. This ties into your AI initiatives.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52