CSM Magazine

MARCH 16, 2023

There is an infinite amount of data in contact centres but what does it really tell us? You may be asking what Pi has to do with customer data analytics in contact centres? Scientists use it to calculate trajectories of spacecraft, design buildings and understand DNA. International Pi (π) Day is held every year on March 14.

Fashion 52

Fashion Insights Interaction Customers 52

CSM Magazine

OCTOBER 22, 2020

Caroline Handyside, Product Designer at Cirrus explains. A product that is easy and intuitive to use, that guides contact centre agents through the myriad of different calls they make and take in a day, will help to keep employees motivated and engaged. This will enable customer service teams to deliver great customer experience (CX).

User Experience 59

User Experience Presentation Social Media Engagement 59

CSM Magazine

OCTOBER 6, 2021

Calabrio is proud to recognise and support the strides our customers are making in more human-centric interactions. The contact centre team partnered with the marketing function on the common goal of providing financial counseling to the area’s underserved citizens. ANALYTICS COMPETITION WINNERS.

Net Promoter Score 52

Net Promoter Score Financial Average Handle Time Connections 52