discover customer-xm contact-center-ai 
CSM Magazine
MAY 10, 2022
Integration brings advanced speech and text analytics into an intelligent, connected customer service platform to help organizations understand the sentiment, emotion and effort behind every customer interaction. Understand how customers feel about every experience, across any channel.
Thematic
SEPTEMBER 13, 2022
Thematic RapidMiner Chattermill Kapiche Lexalytics Google Natural Language AI MonkeyLearn Qualtrics XM Discover (formerly Clarabridge) Next steps: choosing a text analytics software platform What is text analytics? A common example is analyzing text-based customer feedback, with the focus on finding common themes and trends.
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Thematic
JUNE 13, 2023
More businesses aim to capture Voice of Customer (VoC) data each year. But only 14% of marketers feel customer experience is their strongest company trait. You already know you need an amazing customer experience (CX) to keep retention high. With the right Voice of Customer tools in place, the answers are at your fingertips.
CSM Magazine
OCTOBER 4, 2022
Real-Time Agent Assist uses AI and Machine Learning to analyze customer needs and emotions, then deliver real-time coaching so contact center agents can take the best next step for customers. Real-Time Agent Assist. Conventional agent assist solutions rely only on call metadata and keywords or phrases.
CSM Magazine
FEBRUARY 16, 2022
New set of products helps organizations listen to, analyze and act on everything that customers and employees are saying to deliver personalized experiences and build deeper relationships at scale. Accelerate experience transformation efforts with Qualtrics Discover.
SurveySparrow
AUGUST 11, 2022
Medallia, another American company, is a customer and employee experience management software. Medallia XM Software. Qualtrics XM Software . Customer segmentation and analysis. Customer segmentation. Segmenting customers in this way helps companies to serve them better. Medallia AI. Medallia AI.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.
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