Magellan Solutions
AUGUST 16, 2023
Use customer complaints You may not know precisely what is wrong until you hear the feedback. Customers with complaints conveyed through e-mail or phone are good because they can guide your business to check areas that need improvement. More importantly, come up with great marketing activities for current customers.
ViiBE Blog
APRIL 7, 2021
One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company. The key to this is improving feedback collection from customer service agents. Skip ahead to the one-minute mark for the breakdown of his A-P-P-L-E acronym.
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ViiBE Blog
APRIL 7, 2021
One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company. The key to this is improving feedback collection from customer service agents. Skip ahead to the one-minute mark for the breakdown of his A-P-P-L-E acronym.
ProProfs Chat
SEPTEMBER 17, 2021
Read more: How to Use e-Learning for Employee Onboarding. Benefit surveys are a great way to collect feedback from your employees. Take Action on Employee Feedback. But are you taking timely action on the feedback? Hence, make sure that you follow up with the employee feedback regularly. Conduct Stay Interviews.
Myra Golden
MARCH 18, 2020
I’ve shared my 3R De-escalation Method with Walmart e-Commerce, Verizon Business, McDonald’s, Coca-Cola, Frito-Lay, Michelin Tires, and other organizations. A customer support specialist said “In regards to your eLearning course, your coaching has immensely helped me with a few difficult calls these past three weeks.
Qualtrics
JUNE 26, 2020
During this time, Koç Holding gathered employee feedback regularly by using employee pulses , one-to-one interviews , diary keeping, and even a WhatsApp Chatbot the company developed. Later, Koç Holding started to take action to reduce the anxiety levels of its employees based on the feedback gathered.
Storyminers
JULY 6, 2020
At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,
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