ebooks-guides 2022-cx-trends 
Kustomer
JUNE 7, 2023
Transforming your customer service into a company-wide customer experience culture is essential to delivering a CX strategy that not only meets but exceeds expectations, creating life-long brand advocates. Download our CX trends ebook today and unpack the tips and tricks that can transform your organization.
Inbenta
JANUARY 17, 2022
9 Customer Service Trends for 2022. 2022 will see new trends that will redefine the customer service landscape – what’s new this year? So, what must customer service teams be prepared for in 2022? 9 Customer Service Trends for 2022: 1. It’s not about going digital; it’s now about digitally evolving
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Oracle
MARCH 18, 2020
Excerpted from The 2020 Guide to Digital Commerce. Here are 10 commerce statistics to help guide your in-store and online CX strategies. For more stats and tips on digital commerce, view the full ebook: The 2020 Guide to Digital Commerce. So how are customers shopping, and retailers responding?
Think Customers
JANUARY 18, 2022
In these emotionally charged situations, associates rely on powerful management tools and real-time insights from voice and text analytics to identify trending issues and customer sentiment. Top customer service AI and automation trends for 2022 : Discover the trends and innovations for customers and employees with intelligent automation.
Playvox
JUNE 22, 2023
Call center leaders are under increased pressure to improve operational and agent efficiencies and look for cost-cutting opportunities while delivering outstanding customer experience (CX) — a tricky balancing act for sure. What trends, such as AI , will shape CX in the coming years? Is your call center prepared?
SurveySensum
OCTOBER 12, 2022
Top 10 Jotform competitors & alternatives in 2022. Top 10 Jotform competitors & alternatives in 2022. Guides, email, FAQs, ebooks. Moreover, their CX teams help you to choose the right question to ask and send the survey at the right time on their clients’ preferred platform. . Guides, email, FAQs, ebooks.
Qualtrics
DECEMBER 3, 2021
Read our analysis and tips on balancing labor shortage with great CX. As our 2022 Global Consumer Trends report found, consumers want better treatment and their money’s worth – a hard goal to achieve when worker shortages are prevalent. eBook: Your Guide to Retaining Top Talent. Free Download.
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