ebooks-guides cx-methods-insights 
InMoment XI
OCTOBER 5, 2023
Improve Contact Center Experience Step #2: Explore Customer Issues to Create Self-Serve Content Utilizing customer feedback to guide them toward solutions is a valuable practice, but it’s only one part of the equation. Click here to learn even more about these processes in our full-length contact center eBook.
Kustomer
JUNE 7, 2023
In this blog, we outline how to meet these customer expectations by creating a CX playbook, and we detail why having one is crucial in the world of financial services. CS versus CX Before building a CX playbook, it’s important to define the difference between customer service (CS) and customer experience (CX).
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Kustomer
DECEMBER 14, 2021
In this blog we’ll take a look at the five tools that are able to optimize CX. Recent research shows that this method is so popular that 88% of consumers expect brands to now offer at least one self-service option. Website downloads can include brand catalogs, ebooks, video tutorials, infographics, user manuals, coupons and more.
inQuba
AUGUST 19, 2021
Exploring This Next Evolution of CX for the First-Time Buyer. We trust that this guide will help you separate what’s important from what’s not. Download this buyers’ guide as a complimentary ebook. Download this buyers’ guide as a complimentary ebook. INSIGHT INTO GOAL ACHIEVEMENT. Get it here.
Think Customers
DECEMBER 13, 2021
Are we keeping our CX vows to customers and employees? Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. Renewing your CX vows begins with the basics.
inQuba
AUGUST 19, 2021
Exploring This Next Evolution of CX for the First-Time Buyer. We trust that this guide will help you separate what’s important from what’s not. Download this guide as an eBook. Customer emotion is measurable through structured methods (such as surveys and mobile dialogues) and unstructured methods (such as social media).
Stella Connect
OCTOBER 13, 2017
Some believe they’re getting the insights they need out of their Net Promoter Score ( NPS® ) surveys. What’s often missing from these methods to measure customer experience, executives tell us, are the business results they’d hoped for. Top Methods Brands Use to Measure Customer Experience. NPS® surveys.
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