ebooks-guides disrupting-contact-center 
Talkdesk
JANUARY 6, 2021
Healthcare cloud contact centers should inspire patient loyalty, drive retention and lead HCOs to provide better patient experience. The pandemic disrupted healthcare services everywhere. Those without solid plans, or those who were stuck with legacy on-premises or first-generation call centers, had a more difficult time.
Playvox
JANUARY 11, 2024
Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers?
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Interactions
FEBRUARY 25, 2021
Not to mention, utilities are under increased pressure from Public Utility Commissions (PUCs) to improve handling of unplanned spikes due to outages, either through the use of new technology, or by increasing their contact center agents to handle the increased call volume. . Scaling to meet Customer Needs . Improve agent experience.
Inbenta
JANUARY 17, 2022
Everybody has had time to adjust to the new changes brought by the pandemic and consumers have been willing to forgive companies struggling to adapt to the pandemic-related disruptions. According to Forrester , 56% of US consumers believe that companies should have sussed out how to handle pandemic-related disruptions by now.
LiveChat
FEBRUARY 18, 2016
Instead of having all customers going for the more time-consuming or simply more costly support channels like phone, you can guide them to either go for your self-service resources or to use a more scalable channel like chat or email. When handling a customer problem, a call center agent can help only one customer at a time.
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