ShepHyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business.

Article 69

Article 2022 Customer Service Hospitality 69

Think Customers

JANUARY 18, 2022

Leading contact centers understand that each person and tool has its strengths and weaknesses, and create a better customer experience when combined appropriately. Top customer service AI and automation trends for 2022 : Discover the trends and innovations for customers and employees with intelligent automation.

Contact Center 52

Contact Center Average Handle Time Customer Satisfaction 2022 52

SurveySensum

OCTOBER 12, 2022

Top 10 Jotform competitors & alternatives in 2022. Top 10 Jotform competitors & alternatives in 2022. Guides, email, FAQs, ebooks. It has a built-in conditional logic feature that gives survey respondents a personalized experience. Why is Jotform so popular? Reasons to look for a Jotform Alternative.

2022 52

2022 Webinar Feedback Blog 52

Qualtrics

DECEMBER 3, 2021

Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. Use experience management to ensure customers don’t feel the fallout of global crises. Key labor statistics. The Great Resignation.

Customer Experience 49

Customer Experience 2021 Employee Experience Hospitality 49

Inbenta

JANUARY 17, 2022

9 Customer Service Trends for 2022. Digital transformation has shifted to a new phase where businesses must compete to differentiate themselves in the digital landscape and provide services that cater to employee and customer demands alike. So, what must customer service teams be prepared for in 2022?

2022 98

2022 Customer Service Net Promoter Score E Commerce 98

Playvox

JUNE 22, 2023

Call center leaders are under increased pressure to improve operational and agent efficiencies and look for cost-cutting opportunities while delivering outstanding customer experience (CX) — a tricky balancing act for sure. How are you tracking customer satisfaction and customer experiences? Why do metrics matter? How do you know? ​​How

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Playvox

MAY 24, 2023

Choosing the right call center workforce management metrics to monitor and manage in your customer support center is essential for the success and longevity of the customer experience. If your workforce is not properly planned and scheduled, not only do your contact center agents suffer, but your customer experience will also.

Call Center 52

Call Center Metrics Measurement Contact Center 52