Talkdesk

JANUARY 6, 2021

Healthcare cloud contact centers should inspire patient loyalty, drive retention and lead HCOs to provide better patient experience. Those with a healthcare cloud contact center as part of their care continuity plans had the agility to move their workforces home with minimal disruption to the patient.

Healthcare 71

Healthcare Consumers Contact Center Hospitality 71

Qualtrics

SEPTEMBER 23, 2019

Many of the issues you face with patient experience may be solved with the same best-in-class customer experience (CX) principles used by the world’s most successful brands. Guest speaker Faith Adams, Senior Analyst from Forrester, discusses this in more detail in our recent webinar on modernizing the patient experience.

Net Promoter Score 20

Net Promoter Score Webinar Leadership Metrics 20

ProProfs Chat

SEPTEMBER 28, 2021

Since customers have the power to make your brand or jeopardize its image, it’s crucial for you to continually mold your offerings to their needs and build experiences that surpass their expectations. . These emails are sent when the experience is still fresh in customers’ minds, and they can pull out honest feedback quickly. .

Feedback 52

Feedback Social Media Net Promoter Score NPS 52

ClientSuccess

JULY 16, 2019

The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. We eventually got the opportunity to meet with them in person and it completely changed the onboarding and implementation experience. What would be the experiences there? What did they do?

Customer Success 41

Customer Success Touchpoint Blog Customer Journey 41