Customer Bliss

NOVEMBER 29, 2016

Episode Overview. Donna Peeples was the Chief Customer Officer at AIG — obviously a large company. It’s only about a 25-minute interview, so if you have time en route to a holiday happy hour, I’d definitely give it a full listen. Establish listening with employees and customers. Communication.

Chief Customer Officer 217

Chief Customer Officer Metrics Leadership Roadmap 217

Customer Bliss

OCTOBER 10, 2017

Episode Overview. As Senior Vice President, Consumer Operations and Chief Customer Experience Officer (CXO), Maury is responsible for overseeing our end-to-end customer experience and the execution of customer-centric strategies to enhance customer loyalty and business growth. Maury is very active in the community.

Customer Experience 154

Customer Experience 2014 2016 2012 154

NetBase

MARCH 2, 2020

So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse! Maggie Garcia , Associate Brand Manager, Wingstop shared how the brand monitors customer engagement and sentiment during the Super Bowl, which is Wingstop’s biggest event of the year. Wingstop customers alone consumed 17.9

Social Media 60

Social Media Seminar Multi-Channel Leadership 60

NetBase

MAY 1, 2019

Here’s an overview of what we’ll cover. But that information has to be quickly and cleanly communicated. There are templates to make things even simpler, or you can build your own custom dashboards and reports easily too. Are you excelling in the customer care arena, but flailing with product development?

Social Media 43

Social Media Metrics Brands Insights 43