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CSM Magazine
APRIL 27, 2022
PCI Pal , the global provider of secure payment solutions, has today announced a mutual partnership with leading Contact Centre as a Service (CCaaS) solutions provider, Odigo. ” For more information on the new Odigo Connect Marketplace, visit www.odigo.com/en-gb/odigo-partners/odigo-connect/. About PCI Pal.
Lumoa
JUNE 4, 2018
Finnish SaaS company Lumoa , which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has announced €650 000 in funding. Lumoa, headquartered in Helsinki, Finland, offers a simple and intuitive service for analyzing large amounts of customer feedback. About Icebreaker.vc
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Eptica
OCTOBER 28, 2015
Delivering consistent, accurate and compliant answers is at the heart of delivering the excellent customer service that they require, meaning that knowledge management has moved center stage, and therefore it should be an integral part of planning and deploying customer experience solutions. Does knowledge need to be proactive?
Grade.us
MAY 28, 2019
It's powerful enough to handle the heavy demands placed on it by the enterprise, yet flexible enough to adapt to nimble small businesses. They even provide a development kit for your favorite language or framework! Heap is an easy to use analytics platform designed for medium to enterprise businesses. Contentful. Design tools.
SuiteCX
JANUARY 19, 2015
2014 suitecx – ConfidenDal Client Mailing costs were skyrocke2ng, and manual processes made campaign planning difficult and inefficient Diagnos2c across four lines of business; shared services team built around 19 CX ini2a2ves Automated 30% of manual processes; reduced employee over2me; increased program effec2veness 1.
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