10 Key Insights from 15 years of Customer Journey Mapping
SuiteCX
JANUARY 19, 2015
Created standards and procedures to get all organiza2ons on the same page; allowed for individual company nuances Despite limited IT resources, worked with technology partners to achieve a phased approach to success Key Learning: A step-‐by-‐step managed process can ease the growing pains of a significant technology change.
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