PK

APRIL 23, 2020

This is a time already ripe for innovation, and I believe that it is from these roots that telemedicine will emerge to make healthcare better and more accessible. Telemedicine will help healthcare heal. Often left out of the broader narrative is the impact COVID-19 will have on rural communities and their healthcare infrastructure.

Healthcare 52

Healthcare Hospitality E Commerce 2008 52

Customer Bliss

MARCH 30, 2017

And now, customer experience labs have come en vogue in the last couple of years. That’s a good example of how a customer experience lab can work wonders for a company: specific problem, expertise-designed solution, and real business results as the outcome. Over time, their metrics (i.e. handle times, etc.) showed significant growth.

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

LiveChat

MARCH 16, 2018

While SMS was once a person-to-person messaging platform where two people messaged each other, A2P SMS, where a web app is used to reach out to a mobile subscriber (or vice versa with P2A messaging) has allowed businesses to send messages en masse to their customer base.

Communication 43

Communication Airlines Hospitality Events 43

Lumoa

JUNE 4, 2018

Leading companies in healthcare, telecommunications and banking across Nordics already benefit from real time Net Promoter Score (NPS) analytics that can handle feedback in all major languages. About Lumoa Lumoa provides a simple customer experience analytics solution for medium and large enterprises across the Nordics. Icebreaker.vc

Net Promoter Score 121

Net Promoter Score Customer Experience Telecommunications Marketing 121