ChurnZero

MARCH 13, 2020

That requires an ongoing, event-based mindset that puts customer performance before QBR quotas and recurring scheduling expectations. Now, this isn’t an argument to entirely do away with QBRs, but rather, to question if and why you’re blindly following a best practice that may no longer be relevant to your customers’ success.

Events 59

Events Webinar Metrics Customer Success 59

Gainsight

JULY 7, 2021

Somewhere around 300 executives from 30 companies gathered that year to network and learn about what Moore described as “a fundamental shift occurring in the way businesses view and value their customers.” After all, the keynote was Geoffrey Moore, the brilliant author of Crossing the Chasm , one of the first business books I ever read.

2021 45

2021 Events Social Media 2013 45

Stella Connect

JUNE 5, 2017

But we’re also looking ahead to the next great industry event: this year’s CCW Conference & Expo , June 26–30 in Las Vegas. 5 Must-See Sessions. Hiring for Retention: Building Blocks for Staffing your Contact Center for the Next Generation (Master Class). Director Consumer Care Center, Banner Health.

Call Center 40

Call Center 2017 Contact Center Chief Customer Officer 40

CSM Magazine

DECEMBER 28, 2021

Service journey mapping, channel strategies, self-service initiatives, and digital transformation are all important to developing and delivering a more pleasant and effortless customer experience. Lezli Harrell, Vice President at COPC Inc., You know the old adage, “happy employees = happy customers.”

Engagement 59

Engagement Customer Experience Culture Government 59

RapportBoost

NOVEMBER 5, 2018

We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North American Sales Center for Jenny Craig. We welcome your feedback. . I do want to thank Mitel for sponsoring the webinar series and helping us to make this happen. Take a listen!

Contact Center 40

Contact Center Sales Technology Webinar 40

CSM Practice

JULY 6, 2020

However, most business leaders agree that the subscription model is inherently better suited to growth and profitability than the traditional way of selling services. To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. 1. Fewer New Prospects.

Sales 71

Sales Customer Success Connections Customer Base 71

CSM Practice

JULY 6, 2020

However, most business leaders agree that the subscription model is inherently better suited to growth and profitability than the traditional way of selling services. To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. 1. Fewer New Prospects.

Customer Success 71

Customer Success Sales Connections Customer Base 71