webinar-profitable-cx-program Events Related Topics 
CX Accelerator
SEPTEMBER 16, 2022
And although the most profitable and successful companies across every sector globally, are also the ones that have the highest CX scores, adoption is slow in many organizations. So, how do you know if it’s time to go or time to stand up strong and lead your organizational leaders toward CX buy-in? Recognizing the symptoms.
TechSee
JUNE 16, 2022
If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Follow on LinkedIn. Follow on LinkedIn.
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Beyond Philosophy
SEPTEMBER 6, 2017
When you are improving your Customer Experience (CX), measuring your progress is crucial. But these don’t work, at least not for your CX improvement program, because they are too disconnected from the CX and cannot link to the day-to-day actions of your team. CX improvement measurement often misses a few other areas.
Beyond Philosophy
AUGUST 23, 2017
Many organizations measure their Customer Experience (CX) in the wrong way. How are you inadvertently thwarting your efforts to improve your CX? It is how you measure it and it’s one of the fundamental failures of many CX programs. The challenge for CX programs is that you measure an intangible.
Experience Matters
FEBRUARY 9, 2015
After reviewing our progress over the last few years, I am even more excited about the future of the organization and what it means for CX professionals worldwide. Here they are: Establish the role of CX professionals as essential for business success. Grow the community of engaged CX professionals. new CX professionals).
eglobalis
OCTOBER 1, 2017
Founded in 2011, the CXPA is the premier global non-profit international organization dedicated to the advancement and cultivation of the Customer Experience profession. Our certification program is growing everyday with already 700 professionals certified worldwide and growing. . Mentoring program. Discussion Boards.
Experience Matters
DECEMBER 18, 2014
I wrote this POST for the Customer Experience Professionals Association (CXPA) blog , but decided to also post it here because it’s an important message for all CX Professionals… As 2014 comes to an end, it’s a great time to reflect on where the CXPA is at in its evolution. I believe that M2M is the CXPA’s “secret sauce.”
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