first-direct-bank-decided-to-always-be-available-a-case-study 
Customer Bliss
JANUARY 20, 2022
So it may be surprising that a bank that started in the late 1980s is leading the way in the UK. First Direct Bank began in October 1989 (a tough time to start a bank, right?) with one singular purpose in mind: to bash the rules of banking—especially those around convenience and getting help when you need it.
Lumoa
NOVEMBER 29, 2021
However, in many cases, organizational silos are not the only reason for not acting on customer feedback. Not always, but often. And deciding to spend money on improving the customer experience is not easy if the financial benefits are not well understood. It is not too difficult to listen to the customer.
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Lumoa
JULY 10, 2018
However, in many cases the organizational silos are not the only reason for not acting on customer feedback. Not always, but often. And deciding to spend money on improving the customer experience is not easy, if the financial benefits are not well understood. It is not too difficult to listen to the customer.
C3Centricity
SEPTEMBER 14, 2020
Subscribe on Apple Podcasts to get new episodes as they become available.”. A recent article on CNBC showed that many major chains in the USA had recorded triple-digit growth in online sales in the first half of this year. The case for bricks & mortar stores. Will the future of retail be without physical outlets?
C3Centricity
APRIL 29, 2020
Subscribe on Apple Podcasts to get new episodes as they become available.”. The case for bricks & mortar stores. “Never miss an episode. Will the future of retail be without physical outlets? I had a very interesting discussion with a new client last week. Like many CPG companies, they are considering online retailing.
Lumoa
SEPTEMBER 16, 2022
NPS is a very sought-after resource that many companies want to use when setting goals for their own NPS strategy. However, one must remember that you should not stare blindly at others’ NPS since there are other factors affecting the score itself. . In this article, we will share some good tips on how you should manage and utilize NPS benchmarks.
Lumoa
JANUARY 23, 2018
Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. Most companies collect feedback in some specific format, such as Net Promoter Score. Some companies use other metrics , such as Customer Effort Score or Customer Satisfaction. And there is another problem.
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