CSM Magazine

SEPTEMBER 4, 2020

Reuters Events are excited to announce the next free customer service webinar: Building the Ultimate Workforce – Train, Motivate & Empower Agents to Strengthen Customer Loyalty & Boost Revenue. Speakers include: Colin Crowley, VP Customer Experience, Freshly. And many more….

Webinar 52

Webinar Customer Service Touchpoint Loyalty 52

Playvox

FEBRUARY 27, 2024

In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. In a buyer’s market, what is the future of workforce engagement? What is Workforce Engagement? Why Workforce Engagement Matters to Business? Attract new talent?

Engagement 73

Engagement Contact Center Culture Metrics 73

Playvox

MARCH 5, 2024

This definitely applies to customer needs and preferences, and contact centers are constantly striving to stay one step ahead of evolving customer requirements. A desire for instant-access self-service options is shifting how customers want to engage. One thing that’s certain is change.

Contact Center 78

Contact Center Management Omnichannel Interaction 78

ChurnZero

MARCH 6, 2020

Customer Success Starts Within: 6 Ways to Put Employees First. The Customer Success industry is obsessed with cracking the code on customer experience and loyalty. So, it’s easy to see how a fixation on the customer can overshadow the very people who make that success possible: the employees. Things just got deep.).

Customer Success 69

Customer Success Culture 2025 Webinar 69

ChurnZero

JUNE 12, 2020

This is a guest post by Jason Conrad, Advisory Board Member of Customer Imperative. Following the trajectory of these more established functions, the next natural progression in Customer Success’ evolution is specialization. Who administers your customer systems (such as your Customer Success platform, CRM, or support desk)?

Customer Success 80

Customer Success Metrics Leadership Customer Retention 80

Bizagi

JULY 17, 2020

For many, the immediate priority has been to rapidly build new processes that respond to new challenges and opportunities in the market such as supply chain problems or the unprecedented demand for small business loans. In recent months the most digitally innovative companies have been much more able to navigate the disruption of COVID-19.

Competitive Advantage 52

Competitive Advantage Webinar Download 2020 52

Qualtrics

MAY 23, 2019

The CXO is the one responsible for listening to customers, employees, product users and the market in general and using that feedback to drive action at the highest level. The CXO is the one responsible for listening to customers, employees, product users and the market in general and using that feedback to drive action at the highest level.

Management 39

Management Chief Customer Officer Advertising Webinar 39