The 2020 Beginner’s Guide for Net Promoter Score Calculation
SurveySparrow
NOVEMBER 25, 2019
And that’s exactly what net promoter score (NPS) helps you achieve. What is Net Promoter Score (NPS)? Net Promoter Score is a metric that helps you find customer loyalty through a simple straightforward question being ‘On a scale of 0-10, how likely are you to recommend us to your friends or family?’.
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