helpu Customer Success Related Topics 
Help Scout
JANUARY 14, 2019
Related: Stop Defending Customer Support. We develop resources like HelpU and the annual salary study to empower support professionals around the world, and we do our best to include the priorities of our community in our purpose and our product. Before you ask: No, we’re not talking about customer success or the sales funnel.
Help Scout
DECEMBER 26, 2018
In this post, our Support-Driven Growth Lead, Mo McKibbon, explains how rather than a euphemism for customer success, Support-Driven Growth is a business approach aimed at shifting the customer support channel from cost center to critical revenue driver. The Art of Troubleshooting for Customer Support Professionals.
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