Help Scout

APRIL 16, 2019

Back in the old days, customer service meant talking face to face with people who came into your storefront. Real-life interactions were the original support conversations, and doing customer service this way is something people have done forever. Per this timeline, phone support has been around for over 100 years!

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Document Customer Expectations Interaction Customer Service 40

Help Scout

DECEMBER 26, 2018

In this piece, Help Scout’s Lead Recruiter, Leah Knobler, shares how she approaches recruiting with empathy — the secret sauce to consistently hiring skilled people who add value. Our sales process needed to be a value-add not only for our business, but also — and more importantly — for our customers.”. What Is Support-Driven Growth?

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2018 Sales 2019 Interaction 40

Help Scout

DECEMBER 18, 2018

We wanted our customers to know we were working on a new product — one that had the potential to change their business in a positive way. We also wanted potential customers to know we were developing a chat product. On our customer support education platform HelpU , we’d settled into a regular article-publishing schedule.

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2018 Webinar Blog Communication 40