Help Scout

JANUARY 14, 2019

Each customer support professional knows exactly what your community wants — and what they don’t want. If you don’t give customer support a voice and the right tools, teams don’t have the internal leverage to boost revenue the way they could. Related: Stop Defending Customer Support. How platforms empower communities.

Brands 40

Brands Banking Financial Insurance 40

Help Scout

DECEMBER 26, 2018

What Is Support-Driven Growth? Support-Driven Growth is perhaps one of the most exciting experiments we’ve been running this year. The approach reflects a shift in the market wherein customer-centric companies are leveraging their support teams toward revenue-generating activities.”.

2018 40

2018 Sales 2019 Interaction 40

Help Scout

DECEMBER 18, 2018

On our customer support education platform HelpU , we’d settled into a regular article-publishing schedule. Product management. Our product management approach used to be leadership-driven — in fact, we caused a bit of a stir with this blog post about how we don’t have any dedicated product managers.

2018 40

2018 Webinar Blog Communication 40