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Thematic
SEPTEMBER 10, 2018
If you missed our recent webinar with customer experience expert Maurice Fitzgerald and Alyona Medelyan, CEO of Thematic, check out the highlights here. Maurice is former VP of Customer Experience at HP, author of 4 books on customer experience strategy and the Net Promoter Score. Alyona Medelyan, CEO of Thematic.
Thematic
SEPTEMBER 10, 2018
Maurice is former VP of Customer Experience at HP, author of 4 books on customer experience strategy and the Net Promoter Score. Alyona Medelyan, CEO of Thematic, talked to Maurice about how we can achieve a successful customer experience by combining emotions and science, using Behavioural Economics. Alyona Medelyan, CEO of Thematic.
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ShepHyken
AUGUST 12, 2019
Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. Thematic) This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. So, let’s find out why “everyone” hates customer service.
Thematic
AUGUST 19, 2018
Maurice FitzGerald, Author of four books on customer-centric strategy. Alyona Medelyan, CEO of Thematic: PhD in Machine Learning and Natural Language Processing. Alyona Medelyan, CEO of Thematic: PhD in Machine Learning and Natural Language Processing. Who’s doing the talking? For more info visit Customerstrategy.net.
ShepHyken
NOVEMBER 26, 2019
Shep Hyken interviews Alyona Medelyan. ” – Alyona Medelyan . You can use feedback to actually make a difference to both customer experience and your revenue.” – Alyona Medelyan. Alyona Medelyan , Ph.D. The post Amazing Business Radio: Alyona Medelyan appeared first on Shep Hyken.
Thematic
AUGUST 7, 2019
This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. About the author. So how can you get people to take action on insights, demonstrate program impact and gain visibility? This guide will help you do that.
Michelli Experience
APRIL 14, 2017
Emotion analysis for actionable insights. About the author: This article first appeared on Thematic. Alyona Medelyan received her Ph.D. Instead of selling the most expensive piece of clothing, he delivered on his role. As a result, I felt valued , I felt trust , and I was positively surprised at this experience.
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