InMoment XI

NOVEMBER 2, 2021

Sure, it’s great to see a boost in CX metrics like NPS , CSAT , and CES , but what really drives impact? Creating tangible value for your business—and that means proving that sometimes elusive CX ROI. Four Ways to Prove CX ROI (and Assets That Show You How). Look no further! Let’s dive in!

ROI 260

ROI White Paper Customer Retention Feedback 260

Heart of the Customer

MARCH 28, 2018

The CXPA identifies six disciplines as core to an effective CX program: CX Strategy Customer-Centric Culture VOC Customer Insight & Understanding Experience Design Improvement &Innovation Metrics &Measurement ROI Organizational Adoption & Accountability This white paper, written in conjunction with Intouch Insights, […].

White Paper 60

White Paper ROI Customer Centricity Culture 60

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Measure customer success metrics for meaningful insights. Focus on customer retention and long-term ROI.

Customer Success 80

Customer Success White Paper Loyalty ROI 80

Strativity

MARCH 17, 2020

Over the last three years in CX Network’s Global State of CX Report, hundreds of CX practitioners have signaled that calculating return on investment (ROI) in customer experience is no easy task. Utilize these insights on ROI in customer experience to prove value and unlock budget.

ROI 52

ROI Customer Experience Return on Investment Presentation 52

Zeisler Consulting

JUNE 30, 2021

Not out of your top-line metrics, at least. If I ask you what your NPS tells you, you can probably go on about Customer loyalty, likelihood to repurchase, share of wallet, and many other great things that have come out of white papers and case studies over the years. Even I’ve done it myself!) what do you do?

White Paper 93

White Paper NPS ROI Metrics 93

COPC

NOVEMBER 5, 2021

These updated contracts reflect the insights and best practices that emerged since the start of the pandemic. When organizations understand which metrics should be measured, they can maximize ROI on this digital touchpoint and use KPIs to adjust staffing models to optimize chat performance. WFH Insights.

Contact Center 52

Contact Center Workshop White Paper 2021 52

Eptica

FEBRUARY 6, 2019

Listen to customers – and act on their insight To ensure that your changes are having the right effect, you need to understand what your customers are saying and feeling about you. However, they don’t always give you the qualitative insights that explain why - or the emotions they’re feeling.

2008 73

2008 White Paper 2019 Automotive 73