Talkdesk

DECEMBER 23, 2020

Proactive outreach, AI, automation, predictive routing and calling will be essential for reaching out to the most vulnerable small business clients. COVID-19 is raging throughout the world and the United States is one of the hardest-hit countries, surpassing 325,000 deaths (approximately 1% of the U.S. However, just in time for Christmas, the U.S.

Banking 126

Banking Contact Center Insurance Omnichannel 126

Talkdesk

MARCH 23, 2021

Transform your Technical Support to Boost Productivity and Deliver Dynamic Engagements Across any Channel Talkdesk brings the industry’s best cloud contact center together with Salesforce Service Cloud to give your organization everything you need to manage the complex support process.

Contact Center 66

Contact Center Omnichannel Engagement Management 66

Talkdesk

MARCH 12, 2020

Director of Technology Enablement at Humach , Jennifer Lundberg, knows what it takes and shares how Humach, a cloud-based customer experience solutions provider, relies on Talkdesk® to deliver seamless, effortless and immediate customer sales and service support. Choosing Talkdesk. Integration points are really nice.

Omnichannel 60

Omnichannel Customer Journey Contact Center Management 60

Talkdesk

OCTOBER 23, 2019

For John Paul, customer service is their business so they partnered with Talkdesk to modernize and unify its global customer service operations. Talkdesk Enterprise Cloud Contact Center will enable John Paul’s 700 agents worldwide to provide an exceptional customer experience to its clients and members. Want to learn more? .

Contact Center 56

Contact Center Events Innovation Loyalty 56

Talkdesk

NOVEMBER 7, 2019

Since 2011 Talkdesk’s mission has been to empower companies to continuously improve customer experience. With enterprise-class performance and consumer-like experience, Talkdesk allows companies to adapt their contact centers to the evolving needs of their customers.

2011 45

2011 Contact Center Call Center Sales 45

Talkdesk

APRIL 28, 2020

“We accelerated Talkdesk implementation over the last two weeks to allow all our staff to work from home. Thanks to Talkdesk’s successful and rapid deployment, we are all safe and working from home now,” said Eduardo Correia de Matos, customer service director, TAP Air Portugal. Want to know more?

Airlines 64

Airlines Contact Center Hospitality Travel 64

Talkdesk

JANUARY 3, 2020

Looking to ramp its customer support system and make it a competitive advantage in the travel industry, Weekendesk chose Talkdesk Enterprise Cloud Contact Center. Looking to ramp its customer support system and make it a competitive advantage in the travel industry, Weekendesk chose Talkdesk Enterprise Cloud Contact Center.

Return on Investment 62

Return on Investment Competitive Advantage Travel Contact Center 62

Talkdesk

OCTOBER 15, 2020

To help organizations build remote teams more efficiently, Talkdesk CXTalent™ offers two unique ways to hire: A CXTalent gig economy platform connects companies with contact center agents, supervisors, managers and system admins who have a wide set of skills, experience and spoken languages and are actively seeking new opportunities.

Contact Center 67

Contact Center Banking Call Center Financial 67

Talkdesk

FEBRUARY 21, 2020

This was the main concern that brought OneCause , a five-time Stevie® Award winner for excellence and innovation in customer service, to Talkdesk ; the need to find a new solution for customer support that was both flexible and easy to use. Want to know more? Read the OneCause press release. Get to know why our customers recommend us.

Contact Center 61

Contact Center Metrics Innovation Insights 61

Talkdesk

MAY 12, 2020

Talkdesk Callbar® may be the tool you rely on most. Check out the welcome email from Talkdesk in your inbox and be sure to accept the invitation! If you haven’t already, we encourage you to participate in our robust training and certification program. When using Callbar, here are the points to keep in mind: .

Call Recording 86

Call Recording Contact Center Call Center Information 86

Talkdesk

JULY 17, 2019

Indie Campers selected Talkdesk for its intuitive, easy-to-use interface, deep integration with Salesforce and commitment to being a partner for life. The post Indie Campers Drives Improved Customer Experience with Talkdesk and Salesforce appeared first on Talkdesk.

Customer Experience 48

Customer Experience 2013 Contact Center Travel 48

Talkdesk

APRIL 27, 2020

“Talkdesk’s commitment to innovation and development philosophy stood out to us, making it clear that Talkdesk was the right partner to advance and future-proof our customer service operations,” said Jared Arnold, chief information officer, Advisors Excel. The company plans to grow by nearly 4x in 2020. Want to know more?

Financial 60

Financial 2020 Contact Center Innovation 60

Talkdesk

MAY 31, 2017

Following the success of Opentalk 2017, the entire Talkdesk team has been hard at work preparing this month’s exciting product release. Beginning in May 2017, Talkdesk users can enjoy the following features: Open Beta: Talkdesk Sentiment in Salesforce. Open Beta: Salesforce Omni-Channel Status Sync.

2017 40

2017 Call Center Call Recording Customer Satisfaction 40

Talkdesk

MARCH 13, 2020

EF English Live eventually opted for Talkdesk Enterprise Cloud Contact Center due to its outstanding call quality and seamless integration capabilities with Salesforce , which allows agents to easily and quickly access customer data, customizing every interaction and improving efficiency overall. Want to know more?

Contact Center 52

Contact Center Culture Information Interaction 52

Talkdesk

JULY 27, 2017

Talkdesk is excited to announce that we are expanding our partnership opportunities. A Services Partnership is an opportunity to work with Talkdesk to help organizations makes the digital transformation from the contact center to the cloud. The attendees were engaged and learned how to implement Talkdesk. What’s included?

Call Center 42

Call Center 2017 Contact Center Consulting 42

Talkdesk

JULY 27, 2017

Talkdesk is excited to announce that we are expanding our partnership opportunities. A Services Partnership is an opportunity to work with Talkdesk to help organizations make the digital transformation from the contact center to the cloud. The attendees were engaged and learned how to implement Talkdesk. What’s included?

Call Center 40

Call Center 2017 Contact Center Consulting 40

Talkdesk

OCTOBER 11, 2016

In between all of that, we announced three major Talkdesk for Salesforce features that will change the way businesses everywhere provide customer service: Native SMS Functionality. In addition to making/receiving calls, agents can now access comprehensive SMS capabilities from within Salesforce. Talkdesk CTI in Lightning.

2016 40

2016 Contact Center Download Customer Service 40

Talkdesk

JUNE 22, 2017

Private language education company turns to Talkdesk to improve call quality and integrate with essential business tools like Salesforce. San Francisco, CA – To meet the needs of their growing international customer base, Education First (EF) has announced a transition to Talkdesk as their call center software provider.

Contact Center 40

Contact Center Call Center Travel Sales 40

Talkdesk

OCTOBER 4, 2018

Latin America’s leading e-commerce technology company, Mercado Libre, selected Talkdesk Enterprise Contact Center Platform to power and optimize their customer service and sales teams. Mercado Libre will deploy Talkdesk to their teams in Argentina, Mexico, Chile, Colombia and Brazil. “As

E Commerce 40

E Commerce Customer Service E-support Contact Center 40

Talkdesk

FEBRUARY 21, 2017

Independent business tool analyst GetApp just released their Call Center Leaders report for Q1 2017 and the results show Talkdesk rapidly climbing to the top of the industry. Talkdesk stands alone at the top of the security category, achieving a perfect 20/20 rating. Read all of Talkdesk’s reviews on GetApp to get more information.

Call Center 40

Call Center 2017 Information Customer Experience 40

Talkdesk

MAY 17, 2016

May 17th will go down as one of the most important days in Talkdesk history. But today is not just about Talkdesk the business. Today is also about Talkdesk the product. We announced a suite of updates, new features, expanded integrations and other advancements to our award-winning cloud-based call center software today.

Call Center 40

Call Center Omnichannel Contact Center Communication 40

Talkdesk

MAY 15, 2019

It can also be one of the most stressful purchases, but Talkdesk customer Shift has made it their mission to change that. Shift chose Talkdesk Enterprise Cloud Contact Center for its simple user interface and administration and deep integration to Salesforce. But in 2014, I tried something new.

Contact Center 40

Contact Center Customer Experience 2014 NPS 40

Talkdesk

MAY 15, 2019

It can also be one of the most stressful purchases, but Talkdesk customer Shift has made it their mission to change that. Shift chose Talkdesk Enterprise Cloud Contact Center for its simple user interface and administration and deep integration to Salesforce. But in 2014, I tried something new.

Contact Center 40

Contact Center Customer Experience 2014 NPS 40

Talkdesk

MAY 3, 2017

Last week, Talkdesk launched AppConnect , the first enterprise app store. The mission of AppConnect is to allow Talkdesk customers to add more tools to their contact center stack without any hassle. Talkdesk AppConnect Launch Partners. AutoReach – AutoReach is the power dialer for Talkdesk and Salesforce.

Contact Center 40

Contact Center Call Recording Call Center Return on Investment 40

Talkdesk

SEPTEMBER 2, 2015

At Talkdesk, our mission is to revolutionize the customer experience. Zetterberg spoke with Talkdesk’s chief operating officer, Gadi Shamia, who is responsible for growing and scaling our company by ensuring that our customers have a superior experience. In the modern consumer landscape, customer service is more important than ever.

Customer Service 68

Customer Service Net Promoter Score Call Center Webinar 68

Talkdesk

AUGUST 19, 2015

In our upcoming webinar , we’ll be interviewing Samuli Zetterberg, Founder & CEO of Surveypal and Talkdesk customer, to explore the importance of customer insights and how they use Talkdesk to have real-time conversations with their own customers. Integrate Talkdesk with Salesforce and Zendesk to provide superior customer service.

Customer Satisfaction 68

Customer Satisfaction Webinar Measurement Call Center 68

Talkdesk

JUNE 27, 2017

Talkdesk today announced that TalkIQ , a launch partner within AppConnect , has passed the 2,000 seat threshold for customers registered through Talkdesk. Nearly 100 of Talkdesk’s customers have already integrated TalkIQ into their call center stack since the recent launch on AppConnect.

Call Center 42

Call Center Contact Center Download Sales 42

Talkdesk

FEBRUARY 15, 2017

As part of our February 2017 product release, we’re thrilled to announce that Callbar can now provide computer telephony integration (CTI) with any integration available in Talkdesk! This update will provide many benefits that were previously only available to users of our major integrations such as Salesforce and Zendesk.

2017 40

2017 Call Center Article Customer Engagement 40

Talkdesk

APRIL 25, 2017

San Francisco, CA — Talkdesk , the leader in cloud-based contact center solutions, today announced AppConnect, the first enterprise app store. AppConnect is the latest innovation in Talkdesk’s history of disruptive products. AppConnect is the latest innovation in Talkdesk’s history of disruptive products.

Contact Center 40

Contact Center B2C Call Center Innovation 40

Talkdesk

JUNE 21, 2019

Integrating Your Contact Center and CRM Software One of the most effective ways to reduce wrap up time is to integrate your contact center and CRM platforms. Talkdesk Callbar sits on top of leading CRMs like Salesforce and allows agents to easily add notes without toggling between browser windows and computer screens.

Contact Center 50

Contact Center Average Handle Time Call Center Call Recording 50

Talkdesk

NOVEMBER 7, 2016

2) I recently joined Talkdesk , a truly innovative company that is changing the way businesses think about service/support centers and their telephony solution addresses all of Perkins’ suggestions for improving service centers. Again, Talkdesk solves this issue through its 25+ out-of-the-box integrations (and they’re adding more every day).

Technology 40

Technology Customer Service Call Center Contact Center 40

Talkdesk

SEPTEMBER 5, 2017

.— OTG Consulting , a master agency made up of the industry’s most experienced telecom executives, and Talkdesk , a leading innovator in the cloud-based call center software space, today announced the companies have partnered to offer OTG Consulting customers and agents access to Talkdesk’s industry-leading software.

Contact Center 40

Contact Center Consulting Call Center Download 40

Talkdesk

AUGUST 26, 2019

Wouldn’t it be useful to integrate with other management systems that would reduce the workload? Source: Salesforce. CRM integration and scalable microservices architecture and automatic system upgrades just scratch the surface of modern cloud contact center benefits. . ACDs, the good-enough for the not-bold-enough. Source: J.D.

Call Center 65

Call Center Customer Experience Contact Center Social Media 65

Talkdesk

FEBRUARY 16, 2017

Over the years, we have seen several former Five9 customers switching to Talkdesk and being thrilled with the results. Here are the top reasons customers give us for making the move to Talkdesk: Accessibility. At its core, Talkdesk is built with a focus on easy setup and low maintenance. Integrations. Setup/Maintenance.

Call Center 40

Call Center Call Recording Metrics Demo 40

Talkdesk

AUGUST 30, 2017

Talkdesk was founded more than five years ago on the premise that contact centers don’t have to be stale. The technology exists to make contact center software much more customer-centric and we think we’re building something truly unique and exciting for Talkdesk customers. and moving to an innovator like Talkdesk.

Contact Center 40

Contact Center Customer Centricity Blog Innovation 40

Talkdesk

AUGUST 28, 2015

Talkdesk’s browser-based call center software is designed to facilitate effortless interaction between you and your customers. On your end, it’s easy to set up, intuitive and integrates seamlessly with Salesforce, Zendesk, Desk.com and many other CRMs. After I’d been queuing for 20 minutes, a representative picked up the phone.

Customer Service 73

Customer Service Call Center Events Customers 73

Talkdesk

JULY 24, 2017

Do you know Talkdesk’s inspiring origin story? As Talkdesk has recently been named to Forbes 2017 Cloud 100 list , we felt that now would be the perfect time to bring you this interview of Tiago Paiva, the Founder and CEO of Talkdesk. How did you conceptualize Talkdesk? How did you conceptualize Talkdesk?

Call Center 57

Call Center Magazine 2011 Presentation 57