Lumoa

AUGUST 18, 2022

Recently, I read a blog by Ron Miller (author at TechCrunch and former corporate blogger for Intronis) entitled “I’m so over customer surveys” He talks about his annoyance with endless survey requests regarding company products and services. I mean, we get it. The question is, what can a business do to turn things around?

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Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. But you have to do more than listen. Customer Surveys.

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SurveySensum

FEBRUARY 29, 2024

To further explore this crucial topic, in this blog, we’ll be delving into employee satisfaction and its profound impact on your business’s success. Happy employees, happy business. It’s not just a saying, it’s a strategic imperative. Meet Neha, a talented employee who consistently met targets. So, what is the solution here?

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Culture Customer Satisfaction Loyalty Reference 52

Beyond Philosophy

FEBRUARY 27, 2020

, a significant psychological concept that plays into many decisions we make, that we discussed on a recent podcast. You might think the term describes super-exaggerated markdowns, but it doesn’t. . Hyperbolic Discounting is what happens when we have the choice between a reward now and a reward later. Which of those two options would you want? .

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PeopleMetrics

JULY 17, 2018

P.S. What did you think of this blog post? A consulting firm mentioned in the introduction, Forrester , coined a third term: customer feedback management (CFM). In this book , you’ll see VoC more than any other term, though you can use each of these terms interchangeably. So, what is CX measurement or VoC? Let’s start with what it is not.

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Measurement CEM Telecommunications 2001 210

Totango

JULY 6, 2021

In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. Being able to quantify how loyal your customers are can help you evaluate where you stand with your clients, predict where your customer relations are going and take steps to strengthen their engagement and satisfaction.

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Loyalty Net Promoter Score Measurement NPS 110

BirdEye

OCTOBER 31, 2023

In this blog, you’ll learn how to brainstorm name ideas, check business name availability, and ultimately secure a name that aligns with your brand vision and paves the way for your success. And when you hear “Coca-Cola,” you think of refreshment, the iconic red and white logo, and the unmistakable taste of a classic soda.

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Comm100

DECEMBER 14, 2022

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. And automation is the way to go for businesses that want to design, create and constantly reinvent superior buyer journeys. What is customer experience automation? And this coverage extends across multiple channels. The solution?

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Steve DiGioia

FEBRUARY 7, 2022

appeared first on Steve DiGioia Customer Service Blog. There’s always that one employee who refuses to follow directions. It seems that no matter how many times you talk to him, he continues to “forget” to do what he’s told or at worst, intentionally refuses to do it. So, what do you do with an employee like this?

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Lumoa

OCTOBER 12, 2020

While there will be a larger marketing blast and a feature in a product blog, support personally lets the requesting customers know so they can immediately derive value from the feature they wanted. The customer feedback loop is a term that you might have heard before. But what is it actually? Why is it important?

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Feedback NPS Customer Centricity Roadmap 83

Eptica

JUNE 1, 2022

Our latest blog discusses how self-service is evolving and explains best practice for successful deployments. Our latest blog discusses how self-service is evolving and explains best practice for successful deployments. Published on: June 01, 2022. Read the full article on our parent company Enghouse Interactive’s site here.

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Steve DiGioia

JULY 10, 2023

You watch them grow and learn, and finally, they’re ready to take on the world on their own. But before you know it, they’re handing in their resignation letter, moving on to greener pastures, and leaving you feeling frustrated and maybe even a little betrayed. Was it worth training these employees or was it money down the drain?

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CSM Magazine

JANUARY 25, 2022

Read our next blog for practical tips on addressing complexity in the contact centre. Running a contact centre today is a tricky business but it doesn’t have to be – with the right mindset and a human approach it pays to keep it simple. Many believe modern contact centres have become far too complex.

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Win the Customer

SEPTEMBER 5, 2023

In this blog post, we’ll explore why social media customer service is so important and why businesses should prioritize it. In today’s digital age, social media has become an integral part of our lives. But beyond personal connections and entertainment, social media has also revolutionized the world of customer service.

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Social Media Customer Service Competitive Advantage Entertainment 59

BirdEye

MARCH 17, 2023

In this blog post, we’ll discuss why social listening matters and provide tips on making the most of your social listening efforts. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Social Media 98

Social Media Feedback Insights Brands 98

Beyond Philosophy

NOVEMBER 30, 2023

One of my clients has done an excellent job in the last couple of years improving their customer experience. However, much of it was the easy stuff and hasn’t had the breakthrough effect they hoped to get. I wasn’t surprised by this problem, and I will explain why in this issue. We all know happy employees make happy customers.

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Net Promoter Score Engagement Customer Centricity NPS 78

Optimove

FEBRUARY 14, 2023

Here’s why creating an optimum omnichannel experience is worth the time and effort: Most consumer shopping journeys are spread across multiple touchpoints with up to 85% starting their purchasing journey on one device and finishing it on another (Google). A great omnichannel experience is better for customers.

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ShepHyken

AUGUST 23, 2019

The post Guest Blog: Omnichannel Customer Service – Why should you implement it in your business? This week we feature an article by Martin Frascaroli who talks about why it is important to meet your customer needs using omnichannel customer service. . They sign in from different devices and communicate through all available means.

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Omnichannel Blog Customer Service Social Media 108

SurveySparrow

OCTOBER 13, 2023

In this blog, we will explore the concept of feedback looping, including its significance, real-world examples, and the transformative impact it can have on businesses. In this blog, we will explore the concept of feedback looping, including its significance, real-world examples, and the transformative impact it can have on businesses.

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ShepHyken

APRIL 26, 2019

Michael Wolczyk, Head of Online Processes at Commerzbank maintains that focusing too much on technology is one of the most costly mistakes businesses make with their approach to digital experiences. You think that giving me an extra $100 a month US or free HBO or NFL packages will help me switch, but that’s not it.’. Carrot and the stick.

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Blog Article Technology NPS 85

Beyond Philosophy

MAY 9, 2019

In our customer experience consultancy, clients tell us customers make decisions based on price or features. However, in our research, we never find price or features are the most important things. Instead, it tends to be a combination of a few insignificant, humanistic-type factors that drive customer behavior. You can then articulate the problem.

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Net Promoter Score Hospitality Consulting Retail 151

ShepHyken

MAY 10, 2019

The post Guest Blog: What is Outsourced Customer Support and Why Do You Need it appeared first on Shep Hyken. Your business may have the best products and services in the industry, but without effective customer support, consumers would likely not care about your brand. Saves money and resources.

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Blog Article Customers Customer Service 108

Steve DiGioia

OCTOBER 31, 2021

appeared first on Steve DiGioia Customer Service Blog. An employee makes a mistake, and the customer is, at best, disappointed. Or angry, at worst. It’s inevitable. It happens. It’s part of any operation that has many “moving” parts. Service recovery”, a company’s resolution of a problem from a dissatisfied customer, comes next.

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Blog Customer Service Customers 72

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explore the importance of the reputation management industry and provide an in-depth analysis of the sectors where reputation management is a must for success. The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround.

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Lumoa

APRIL 7, 2022

This blog post will discuss NPS benchmarks and look at why NPS is so essential to overall customer success. Or, if you need more guidance, our helpful team is always on hand to answer any of your questions. We will also explore what factors influence NPS scores and how you can improve your NPS score and be more competitive.

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NPS Net Promoter Score Banking CEM 83

kommunicate

OCTOBER 10, 2022

The post What is CSAT Score and How to Boost it Using Chatbots appeared first on Kommunicate Blog. Whether it involves your product or customer support, customer experience and satisfaction are the pillars of sustainability in business.

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2022 Customer Satisfaction Blog Customer Experience 98

Clarivate

OCTOBER 31, 2023

Our latest Global Research Report from the Institute for Scientific Information (ISI) charts China’s research trajectory and its path of growth, quality and international collaboration. Over the last 40 years China’s research economy has experienced remarkable transformation and growth. Our analysis suggests this trajectory is likely to continue.

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Steve DiGioia

JUNE 12, 2023

The post The Power of a Customer’s Name: 5 Ways to Use It to Your Advantage appeared first on Steve DiGioia Customer Service Blog. Using a customer’s name is a simple yet powerful way to improve their experience with your business. When a customer hears their name, it creates a sense of familiarity and personalization.

Communication 75

Communication Loyalty Connections Customer Satisfaction 75

Eptica

JANUARY 9, 2022

Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Our parent company Enghouse Interactive has done just this by collecting the top posts on its 2021 blog, providing insight for the year ahead. Read the article on its blog here.

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2021 Blog Customer Service 2022 123

NICE inContact

NOVEMBER 20, 2017

The post Interactive Voice Response – What it is, What it does, Where it’s going appeared first on inContact Blog. Interactive voice response (IVR) has been a staple of customer service for many years. While its requiem has been composed many times in the past, it is still around, alive and kicking.

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ReviewTrackers

JULY 12, 2018

You may have even read about it on our blog, and followed the steps to building a strong employer brand. You’ve probably heard of employer branding. If you think of “employee branding” as how your company is perceived by current and potential employees — well, that’s a pretty good starting point. But What is Employee Branding?

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Brands Social Media Competitive Advantage Communication 175

Beyond Philosophy

FEBRUARY 22, 2018

For years, Apple has distinguished itself as a company that knows how to build an emotional connection with its customers. Because of that connection, Apple claims legions of loyal fans. But with its recent missteps in its handling of iPhone battery issues, one has to wonder: has Apple lost touch with its customer base? But is this enough?

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Travel Fashion Customers Communication 130

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

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Blog Competitive Advantage Entertainment Social Media 52

Beyond Philosophy

OCTOBER 1, 2015

If you enjoyed this post, you might be interested in the following blogs: Women Want Social Responsibility from Their Brands. 7 Reasons Brand and CX Are Disconnected. Emotional Engagement and Brand Loyalty: Procter and Gamble Gets It…Do You? My guess is the majority of you would say take the easy way. I certainly would.

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Beyond Philosophy

APRIL 4, 2024

However, ghosting happens in other arenas, too. It’s a work colleague ghosting me; no matter how I try to contact him, I hear nothing in return. It feels like he disappeared off the face of the earth. Since ghosting is a relatively new phenomenon, we should talk about it here, too. The other person wonders what happened, probably forever.

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Fashion Communication Social Media Travel 60

Totango

SEPTEMBER 23, 2021

What is CSAT , what is it good for and how do you track it and use it? In this post, we’ll focus on this important customer satisfaction metric. We’ll define what it is and how it contrasts with another popular key performance indicator, NPS. We’ll consider the benefits of tracking CSAT and how it can help your business.

Net Promoter Score 98

Net Promoter Score NPS Customer Satisfaction Measurement 98

ShepHyken

NOVEMBER 27, 2020

Shep Hyken discusses this in the blog, “How to Avoid Roadblocks to Great Customer Service” Don’t be afraid to ask your workers what you can do to eliminate bumps along the path from potential customers to happy, repeat clients. The post Guest Blog: How To Improve the Customer Experience Starting Today appeared first on Shep Hyken.

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