SaleMove

OCTOBER 13, 2023

Insurance companies have been playing catch up when it comes to the digital experience they provide to their policyholders and agents. The precedent set by other industries has elevated customer expectations, leaving insurers racing to digitally transform.

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Insurance Blog Customer Expectations Customer Service 84

Inbenta

DECEMBER 14, 2021

Policyholders are in control. They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time. According to a 2021 report, 50% of customers rank digital communications as a high priority (but only 17% of insurers use them). Discover: Answer frequent questions.

Insurance 52

Insurance Customer Journey Document Average Handle Time 52

Think Customers

FEBRUARY 24, 2020

Benioff’s message of business transformation echoes the Business Roundtable, an association of CEOs that issued a statement about “the purpose of a corporation.” Maya asks customers questions about their insurance needs, and based on the responses, serves up a policy that fits their answers.

Insurance 52

Insurance 2009 Customer Satisfaction 2010 52

TechSee

JUNE 25, 2019

Facial recognition identifies and verifies an individual by comparing facial features from a digital image or video to a face database. Voice recognition, meanwhile, digitizes words and encodes them with data such as pitch, cadence and tone, and then forms a unique voiceprint related to an individual.

Technology 122

Technology Customer Service Contact Center Call Center 122